These terms apply when you use the services, website and apps of Antharris0911 Logistic Limited (“Antharris”, “we”). By booking a delivery or shipment, or creating an account, you agree to them.
Bookings and prices
The price for an on-demand delivery is shown before you confirm, based on the route, vehicle and package size, plus any options you choose. Freight quotes are confirmed in writing before collection. You are responsible for giving accurate addresses, contact details and package descriptions.
What you can send
You must not send anything illegal, dangerous or prohibited by law, or anything the chosen vehicle cannot safely carry. We may refuse or stop a delivery that we reasonably believe breaks these rules.
Payment
You can pay by card, from your Antharris wallet, or in cash where offered. Wallet balances can be used for Antharris services. Refunds for cancelled or failed deliveries are returned to the original payment method or your wallet.
Delivery and handover
On-demand deliveries are handed over using the delivery PIN sent to the customer, and a photo or signature is recorded as proof of delivery. Please keep your PIN private until your rider arrives.
Cancellations
You can cancel a delivery in the app. Once a rider has collected your package, it may no longer be possible to cancel.
Riders
Riders must provide valid identification, a driver's licence and vehicle details, and keep them up to date. We may suspend accounts that put customers, packages or other riders at risk.
Liability
We take care with every delivery. Where something goes wrong, contact us promptly so we can investigate. Optional insurance is available for valuable items when you book. Nothing in these terms limits liability that cannot be limited by law.
Contact
Questions about these terms: info@antharris0911.com.